Support

How do I get my BuzzBot phone number?

After downloading the app and signing in with Apple, you'll be prompted to select a local area code. BuzzBot will provision a number in that area code and display it to you immediately.

How long does it take for my building to update the intercom?

This depends entirely on your building. Most buildings update intercom records within 1–2 business days. Some larger buildings may take up to a week. We recommend asking your building manager in person or sending a written request via email so you have a record.

Can I use BuzzBot if my intercom doesn't call a phone number?

BuzzBot requires that your building intercom system dial out to a phone number for your unit. Systems that use app-based unlocking (like ButterflyMX) or key fobs only are not compatible.

Why does BuzzBot need access to my Gmail?

BuzzBot reads your Gmail to find delivery confirmation emails from carriers like UPS, FedEx, and Amazon. When a carrier calls your intercom and a matching delivery email is found, BuzzBot buzzes them in automatically. Without Gmail access, this feature is unavailable and BuzzBot falls back to voice verification only.

What emails does BuzzBot actually read?

BuzzBot queries Gmail for emails from known carrier senders (e.g. pkginfo@ups.com, tracking@amazon.com). It reads only the subject line and sender address to confirm a delivery is expected. It does not read email body content, store email text, or access any personal or non-delivery email.

My Gmail is connected but deliveries aren't being detected. Why?

A few things to check: (1) Make sure your shipping confirmation emails are going to the Gmail account you connected, not a different inbox. (2) Some carriers send tracking emails days before delivery — BuzzBot only considers emails from within a configurable window (default: 24 hours before and after today). (3) If the carrier sends delivery notifications from an address we don't recognize, it won't match. Email support@buzzbotdoorapp.com with the carrier name and we'll add it.

BuzzBot answered but didn't buzz in the delivery. What happened?

There are a few possible reasons: no Gmail delivery confirmation was found for that carrier on that day; the caller didn't clearly identify their carrier; or the DTMF "9" tone wasn't recognized by your building's intercom. For the last case, check your Building Settings in the app — some buildings require a different DTMF code to unlock the door.

Can I change the door-unlock DTMF code from "9" to something else?

Yes. In the app, go to Building Settings and update the door code. Different intercom systems use different codes — "9" is the most common in North America, but some systems use "0", "#", or a multi-digit code.

The call forwarded to my real phone when it shouldn't have. Why?

Call forwarding triggers when the 28-second manual approval window expires with no action. If you received a push notification but didn't respond in time, this is expected. You can also check your Active Hours settings — if BuzzBot isn't configured to operate during the call's time, it will forward immediately.

I'm not receiving push notifications for manual approval.

Check that: (1) Notifications are enabled for BuzzBot in iOS Settings > Notifications. (2) Your iPhone has a working internet connection. (3) You're not in Focus mode with BuzzBot excluded. If all of these look correct, try removing and re-adding the app from notification settings, then reinstall if the issue persists.

How do I delete my account?

Go to Settings > Account in the app and tap Delete Account. This will permanently delete all your data including your BuzzBot number, Gmail tokens, and call history. The deletion completes within 30 days. Alternatively, email support@buzzbotdoorapp.com.

What happens to my BuzzBot number if I stop using the app?

Your number remains assigned to your account as long as it's active. If you delete your account, the number is released and may eventually be reassigned by Twilio. We recommend updating your intercom contact information at your building before deleting your account.